A Realistic Day in the Life Working in IT
In this video, I take you through a typical day as a Tier 1 IT Support Engineer, showcasing the real-life tickets I handle on a daily basis. From troubleshooting network issues and resolving software problems to assisting users with login errors and managing system updates, this is a behind-the-scenes look at the daily challenges in IT support. Whether you're considering a career in IT or looking to improve your technical skills, this video offers valuable insights into the fast-paced world of IT support. Learn about common IT problems, ticket management, and how to efficiently resolve technical issues in a Tier 1 support role. Don't forget to like, comment, and subscribe for more IT career tips and tutorials!
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0:00 Intro
0:20 What is an MSP?
1:21 Ticket 1 - Docking Station Error Message
1:56 Ticket 2 - Phishing tickets
3:12 Ticket 3 - AdSync Error
3:45 Ticket 4 - Printer ticket 1
4:13 Ticket 5 - Cisco Phone line group addition
4:52 Ticket 6 - Adding 2 laptops to domain
5:03 Ticket 7 - RMM agent / Patch management ticket
5:45 Ticket 8 - Printer ticket 2
6:15 Ticket 9 - Printer ticket 3
6:28 Ticket 10 - AD Group membership change
6:43 Ticket 11 - Adobe troubleshooting
7:16 Ticket 12 - Two new user setups / M365 licensing
8:01 Ticket 13 - Outlook Sync error emails
8:50 Outro
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