In Reviews We Trust Podcast S02E07: Create the ultimate CX with Tink Taylor
In this episode, show host Callum McKeefery talks to Tink Taylor, Founder and president of the Dotdigital Group PLC. Tink is a giant in the world of tech and a true industry veteran with 25 years of experience in the digital ecosystem.
In this conversation, Tink and Callum discuss such topics as:
How to solve problems with processes, not people
How success should not be measured in the number of employees
The benefits and pitfalls of PE/ VC funding - including the impact on the end consumer
How data is the foundation for delivering exceptional customer experiences
How smaller industry events seem to be preferred by merchants
Callum McKeefery:
/ callum-mckeefery-1086b47
/ callummckeefery
Tink Taylor:
/ tinktaylor
Show notes:
https://dotdigital.com/
Books:
The Tipping Point: Malcolm Gladwell - https://amz.run/72ni
Podcast:
How I Built This with Guy Raz - https://wondery.com/shows/how-i-built...
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