Humanizing Digital CS and Personal Branding with Bob Mathers | Episode 069
In this episode of the Digital CX podcast, Alex Turkovic chats with Bob Mathers about personal branding on LinkedIn, the balance between human interaction and digital communication, and other strategies for customer success. They explore how storytelling, authenticity, and thoughtful use of technology can enhance customer experiences and build trust, both in professional relationships and personal brands.
Chapters:
00:00 - Intro
04:48 - The power of selfies and personal connection
06:51 - Bob’s Growth Mixtape: A podcast about life, not CS
08:23 - Humanizing customer conversations in business
11:23 - Coaching hockey and finding parallels in consulting
13:26 - Overcoming bias in consulting and discovery
15:45 - The digital success sweet spot
18:13 - Navigating the balance of analysis and action in consulting
20:57 - The rise of customer portals and integrated success plans
23:11 - Combining digital with human for optimal onboarding
27:56 - Building a personal brand on LinkedIn: Tips and takeaways
31:42 - Bob’s content diet
Enjoy! I know I sure did…
Bob’s Linkedin: / bmathers
+++++++++++++++++++++++++++
Like/Subscribe:
If you are getting value from the show, please subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit https://DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic: / alexturkovic