Remote Access – Episode 1 - Medical Device Remote Access with Biotronik
Remote Access – Episode 1
Jan Eden from Biotronik discusses the company's use of RealVNC for remote access to support clinicians with cardiac rhythm management devices like pacemakers and defibrillators. Biotronik is headquartered in Berlin and operates globally.
The technical service team at Biotronik, spread across Germany, provides troubleshooting and live support, often working remotely to assist with device implantation and follow-up. RealVNC allows direct control over programming devices, enhancing patient safety and clinician support.
Biotronik's programming device, called Neo, benefits from RealVNC's integration, enabling immediate remote support and training for clinicians. This has improved service delivery and is a unique selling point compared to competitors.
[00:00] Series Introduction and Guest Welcome
[00:52] Jan Eden's Role at Biotronik
[01:50] Biotronik's Global Presence and Manufacturing
[02:27] Technical Service Team's Role
[04:52] Real VNC's Role in Biotronik's Operations
[07:43] Challenges Before Real VNC Integration
[13:41] The Dynamic Neo Product Overview
[22:17] Future Plans and Potential Features
[23:57] Training and Support Improvements with Real VNC
[26:56] Cost Savings and International Customer Support