Tips, tricks and insights on how to handle polarizing conversations
I'm Carol Bowser, the founder of Conflict Management Strategies, and I specialize in helping organizations and people from diverse backgrounds prevent and address workplace conflicts. I have a personal connection to the military as a military spouse, and I want to share some insights on handling polarizing conversations.
In this recorded presentation I share an experience where I was conducting a training on respectful workplaces, and a participant made a divisive statement about groups like flat earthers and anti-vaxxers. This prompted me to explore how we can respond to such polarizing statements.
I discuss the four main purposes of conversation: to inform, consult, connect, and convince. The challenge often arises when we mix connecting and convincing, leading to confrontations. Complaints can be reframed as requests, which can help improve the tone of the conversation.
Also, I emphasize the importance of listening fluency, understanding not just the facts but also the emotions and their intensity. It's crucial to acknowledge emotions and trust is a key element in such conversations.
You'll find strategies to navigate polarizing conversations, like recognizing differing life experiences and focusing on values and concerns. Using active listening techniques can help build rapport and foster understanding.
Effective communication involves active listening, understanding the purpose of the conversation, and building trust. These skills are crucial when dealing with polarizing conversations and conflict resolution.
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https://conflictmanagementstrategies....
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