During the latest update for Apex Legends, players have reported significant issues with their accounts. Valuable items like heirlooms, heirloom shards, and exclusive skins, including those from the Final Fantasy collaboration, have disappeared. Players are also facing a loss in battle pass and challenge progression, affecting rewards like the heatsink flatline challenges.
Additionally, essential assets such as crafting metals, apex packs, and legend tokens are missing, with some players experiencing total resets of their stats, levels, and ranked badges. Even those who invested in the recent Shadow Society event have noticed missing skins and the coveted Kobalt Katar heirloom.
Respawn Entertainment has acknowledged these issues, advising players who haven't logged in since the update to wait, while they work on resolving the problems for affected users. Amidst challenges like hacker disruptions in competitive play and other in-game events, Respawn is urgently addressing this widespread account reset dilemma.