How to Assign a Ticket to particular Groups or Agents using Freshservice Workflow Automator
Admins and agents in Freshservice can set up a workflow automator to assign tickets to specific agents or groups based on certain parameters.
In this video, we will take a look at two common scenarios.
1. Tickets of a specific requester language should be assigned to a particular agent.
2. Tickets raised for a specific asset should be assigned to a particular group.
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