How to SAY NO in customer service | Freshworks Academy
Get email templates for the common 'No' saying situations here: http://bit.ly/say-no-in-custserv-blog
There are many occasions in customer support when you'll have turn down a customer. Maybe the customer asked for a product or a service you don’t offer. Or maybe the customer made an unreasonable or even an unethical demand. So learning to say no is an essential skill you need as a support rep. In this video, we will go over the 6 important points to keep in mind while saying no to customers:
Say no quickly
Always ask why
Suggest alternatives and resources
Do not overcompensate
First no of the day
Express empathy and regret
Check out this course in the Freshworks Academy and participate in the discussion with the customer service community: https://www.freshworks.com/academy
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