5 simple tips to cultivate EMPATHY in customer service
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Read: A guide to empathy in customer service --http://bit.ly/empathy-custserv
Empathy is the most important skill you need if you are in customer support because you’ll talk to different kinds of customers from varied backgrounds every day.
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Here are some conventional and unconventional ways in which you can cultivate empathy:
1. Understand your biases
2. Read fiction
3. Maintain positivity
4. Understand your customer base
5. Teach
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