Academy Freshworks

Writing emails in customer support: 6 tips you can use (ACTIONABLE) | Freshworks Academy

9 tips for dealing with difficult customers | Freshworks Academy

7 ways to show EMPATHY to customers

How to SAY NO in customer service | Freshworks Academy

5 ingredients of EXCEPTIONAL support emails | Freshworks Academy

Best Practices for Live Chat

5 simple tips to cultivate EMPATHY in customer service

Everything You Need to Know About a Knowledge Base

Beginner's Guide to Customer Support Responsibilities

7 DEADLY SINS of customer support | Freshworks Academy

7 ways to COMMUNICATE customer feedback | Freshworks Academy

Pros/Cons: Self-Service VS One-on-One Customer Support

How to View, Filter and Export Underlying Data for Widgets in Freshdesk Analytics

How to Create and Edit Ticket Fields in Freshservice

How to Export Reports and Widgets in Freshservice Analytics

How to Create and Edit Custom Fields for Service Requests in Freshservice

How to Troubleshoot Ticket Update Automation Failures in Freshdesk

What to Do if Specific Emails are not Getting Converted into Tickets

How to Troubleshoot Webhook failures in Freshdesk Automation

How to Assign a Ticket to particular Groups or Agents using Freshservice Workflow Automator

How to Troubleshoot issues related to Outgoing Emails marked as Spam in Freshservice

Introduction to Conversion Rate Optimization | Best practices for 2019

How to Create, Edit, and Assign an Agent to a Custom Role in Freshservice

Understanding Email Notifications

How to send Approval Emails for Tickets using Workflow Automator in Freshservice

How to Trigger a Daily Activities Export

How to update a ticket field using automations

How to Troubleshoot issues related to Ticket Creation Automations in Freshdesk