How to diffuse an angry customer | Ep 48 | Uncapped Notes
Dealing with an angry customer can be challenging, but it's a crucial skill for founders and investors alike. Whether you provide a service or product, you’ll inevitably have an unhappy customer, and dealing with one can become an opportunity if you play your cards right. In this episode of Uncapped Notes, Eric and Janel will walk you through their 3 steps of diffusing unhappy customers: mirroring, agreement, and resolution.
Timecodes
0:00 - Intro
0:34 - The three keys steps to diffusing an angry customer
0:50 - Mirroring
2:18 - Agreement
3:02 - Resolution
4:05 - Outro
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