How do Infigo Address Concerns About Customers in Different Time Zones ⏰
Watch as Infigo Head of Global Marketing, Chris Minn, is joined by Customer Software Support Analyst, James Thompson, as they candidly discuss any potential concerns our customers may have being from varied locations across the globe, whilst Infigo’s support team are predominantly on a UK/EU time zone ⌚️
James 💬
“We have a huge USA customer base, for instance, so whilst we may not be readily available at the time of raising a ticket due to time differences, on the flip side, it means that we can begin working on a resolution whilst the customer has clocked-off themselves, or even gone to bed!
“Therefore, our UK and EU based customers enjoy the benefits of generally having us online at the same time as they are, whereas customers in other territories, such as the US, often find that they wake up to a resolution – so there really are benefits to both.”
Taken from our recent print podcast, the PrintPod, you can listen to the full episode now on our YouTube and Spotify Channels!
#infigo #weareinfigo #personalistion #webtoprint #podcast #podcasts #printpod #theprintpod #spotify #youtube #spotifyforpodcasters #listennow #customersupport #support #softwaresupport #pleaseraiseaticket #short #shorts