The PrintPod episode 5: Please Raise a Ticket with James Thompson
In the latest episode of our industry’s most exciting and upcoming print podcast, The PrintPod, a forum in which we invite a range of guests to discuss anything and everything to do with the industry, Infigo Head of Global Marketing, Chris Minn, is joined by Customer Software Support Analyst, James Thompson.
James 💬
“Myself and Hannah (Wares, Head of Customer Support) were having a discussion about how we could demonstrate to our customers who we are, our real personality, and show that we are real people – and not just ‘robots’ behind a computer screen, answering tickets all day.”
He also shares valuable insight on how customers can construct the perfect support ticket, not only saving time, but ultimately speeding up the whole process, from raising a ticket, to resolution.
𝐁𝐨𝐨𝐤 𝐚 𝐟𝐫𝐞𝐞 𝟏-𝐭𝐨-𝟏 𝐝𝐞𝐦𝐨
Discover how we have helped our customers increase profitability, reduce costly manual touchpoints by 28%, and become even more efficient with our integrated e-commerce web-to-print solution. Get in touch today for your free demo.
Website: https://www.infigo.net
Book a demo: https://www.infigo.net/book-a-demo
Contact us: https://www.infigo.net/contact-us
𝐅𝐨𝐥𝐥𝐨𝐰 𝐮𝐬
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00:00 - The PrintPod Episode 5 Introduction
01:06 - An Average Day for the Infigo Support Team
02:14 - Showing the Support Team's Personality from Behind the Computer
03:31 - How to Construct the Perfect Support Ticket
06:36 - Infigo Academy Helps to Reduce Tickets Being Raised
07:39 - The Benefits of Working within Infigo's Support Team
09:50 - Working on a One to One Level to Support your Customer
12:24 - The Four Day Work Weeks Impact on Support
19:48 - Waking Up to Resolved Tickets as a US Based Infigo Customer
21:26 - Infigo Bundles to Speed Up the Construction of your Storefront
23:45 - Advice to Business Leaders on How to Build a Competitive Support Team
26:09 - What James Thompson is Looking to Achieve in 2024