Customer lifetime value: How to keep your customers
So many people spend all their time chasing new customers rather than focussing their efforts on keeping their current customers happy. But if you could reduce customer churn by 5% you could increase your profits by up to 95%. So keeping your customers is really important.
This episode takes on the subject of how to keep your customers for longer, how to increase their customer lifetime value and decrease their churn rates.
This platform agnostic so there's something in there for everyone.
This episodes tea: Honey Bush (with added sparkles)