Structure matters!
How pages are structured in confluence make them MUCH easier to use. Pages can also be cross-linked, making content even easier to find.
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Udemy Classes
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[Mastering Ticketing Systems & Help Desk Fundamentals](https://www.udemy.com/course/knowledg...) - Nail the basics of setting up and running a ticketing system. Includes hands-on practice in a free Jira instance.
[How to Run a Successful User Acceptance Test (UAT)](https://www.udemy.com/course/learn-ho...) - A detailed look at how to successfully run a User Acceptance Test (UAT). For project managers, developers, team members and more.
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[HR & People Data & Analytics Fundamentals](https://www.udemy.com/course/hr-data-...) - Learn the basics of how HR & People data and analysis, including hands on lectures on calculating metrics, building relationships and more.
[Knowledge Base Basics and Fundamentals (With Confluence)](https://www.udemy.com/course/knowledg...) - Learn the basics of setting up and running a knowledge base. Includes hands-on practice in a free Confluence instance.
[Soft Skills for Support Agents](https://www.udemy.com/course/soft-ski...) - Improve your soft skills to become a better support agent! Great for help desk agents, customer support, or anyone who interacts with other humans.
[Mastering Post Mortems for Project Management](https://www.udemy.com/course/master-p...) Learn how to run effective, blameless post mortems and build a culture of improvement at your organization.
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