ORR warns online rail ticket retailers to be upfront about fees
Online rail ticket retailers have been tasked by the rail regulator to review how they present their fees when customers are buying tickets online, following a review which identified concerns with ‘drip pricing’. ORR reviewed the ticketing websites and apps of 19 third-party ticket retailers (TPRs). Twelve of the 19 TPRs charge booking fees, and seven of these did not include their fees in the upfront price. ORR’s review found that booking fees ranged from £0.45 (per ticket) to £6.45 (per transaction) and finder’s fees were between 10-15% of the saving made on a split ticket.
The review also looked at 21 train companies, who are not permitted to charge ticket booking fees although they can charge certain fees such as postage costs for ticket delivery.
Find out more: https://www.orr.gov.uk/search-news/ra...