Annual rail consumer report 2022 to 2023
Our annual rail consumer report highlights ORR's work to protect the interests of passengers and to secure improvements across areas like ticket retailing, accessibility, passenger information, and complaints handling and redress. We caught up with ORR's director of strategy, policy and reform Stephanie Tobyn, at our Year in Rail stakeholder event to find out more.
Read the report in full: https://www.orr.gov.uk/monitoring-reg...
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