Enable Virtual Agent conversations with Now Assist
Using Now Assist – SerivceNow's generative AI feature – you can transform the way employees and customers interact with your service catalog items. Instead of being ordered via a form, catalog items can be found and ordered using a regular conversation in Virtual Agent. Variables are automatically translated into questions and other inputs using natural language.
Further learning:
Now Assist for Virtual Agent Implementation (Now Learning course – learn how to set this up in 10 minutes!)
https://nowlearning.servicenow.com/lx...
AI Academy: Now Assist in Virtual Agent conversational catalog ordering (ServiceNow Community YouTube channel)
• Now Assist in Virtual Agent: Conversationa...