Activating machine learning for normalizing software installation data is simple. This video shows you the plugin you need, and provides insights into how machine learning extends the software normalization feature of the Content Service. There are also some tips at the end for troubleshooting.
Further learning
Normalization of discovery models using machine learning
https://docs.servicenow.com/csh?topic...
Timecodes
0:00 Intro
2:41 Activate the plugin
3:44 Machine learning normalization vs Content Service
4:32 Demo
8:56 Troubleshooting
10:22 Conclusion