#03. Managing customer feedback and getting reviews Feat. Robin Walker
This week, Robin Walker from Green Robin Solutions returns to help us all make sense of customer reviews, feedback and why 5* are rubbish and should be 10*!
Getting reviews and understanding customer feedback sia critical part of running any business and listening to your customers is the other half of acting on what feedback they offer you.
No business is ever perfect, but if a customer takes the time to tell you how you made them feel, then its critical to take that on-board and act on it, and keep that customer involved.
Robin turns your 1-8* reviews into 9 and 10* reviews.
Hosting a website at WESH UK seems to make people want to write write 9 and 10* reviews :-)
I will also be sharing a conspiracy theory with you on paid review platforms.
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