How to Handle A to Z Claims on Amazon
How to handle Amazon A - Z claims. Andy Slamans and Michelle Darden discuss Amazon A to Z claims in this video that they did in August of 2015. (Some of the information in this video may have changed due to the time the video was made).
Has a customer opened up an A to Z claim with you? This can be very frustrating to deal with, but in this video we go through some of the steps that you should always take when dealing with an A to Z claim.
1. Don't panic
2. Don't ignore it!
3. Call seller support if needed
4. Handle all communication as quickly as possible
5. Take pictures and gather evidence
6. Do your best to present the evidence clearly to Amazon and try to win the case (if you are not in the wrong).
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