D365 Marketing Chat With Amey Holden - Discussing Marketing Features from Wave 1 2022
The release notes for Dynamics 365 Wave 1 2022 came out, and who better to chat to them about than my good friend Amey Holden. Amey is the queen of ABC (Anything But Code) and has written her fair share of blog posts really digging into the Dynamics 365 Marketing App.
We talk through what each of us thinks of the new proposed features from Microsoft and share ideas with each other that we hadn't necessarily thought of! You can find Amey in the following places:
🟣 Twitter: / ameyholden
🟣 LinkedIn: / amey-holden
🟣 Website: https://www.ameyholden.com
🚀 Check out my blog posts on Dynamics 365 Marketing here:
https://meganvwalker.com/category/dyn...
Thanks for watching. You can find me in the following places:
🎯 Website: https://meganvwalker.com
🎯 Twitter: / meganvwalker
🎯 LinkedIn: / meganwalker
🎯 Subscribe to my blog at: https://meganvwalker.com/subscribe-ne...
#D365Marketing #PowerPlatform #MSDynCRM #MSDyn365 #D365
0:00 Introduction
1:36 Take action with your customers in more ways by raising triggers from a joumey to run another journey or p Power Automate flow
4:24 Trigger journeys based on date changes in any Dynamics 365 app to engage customers at the right time without writing any code
6:51 Personalize interactions using a unified view of customer activity across Dynamics 365 Marketing Sales and Customer Service
8:41 Collaborate across your organization to create the best marketing campaigns possible using the built-in Microsoft Teams chat
14:22 Connect Dynamics 365 Customer Insights with customer journey orchestration when using your own data lake
16:22 Increase engagement using Al powered optimization to reach each customer on the best channel based on their customer attributes
19:23 underlying data structure
21:17 Quickly create emails with enhanced reusable content fragments
22:39 Win customer attention by creating conditional dynamic content with easy to use no-code experiences
24:45 Create individualized journeys by adding conditions based on attributes captured as part of the event trigger
29:30 Easily create journeys to send reminders encouraging customers to respond to a call to action
31:11 Target the right contacts and leads using the builder