Eight Sleep Pod 3 hub - constant connection issues w/ replacement hub
I posted a previous video showing how my Pod 3 hub constantly drops from my network ( • Eight Sleep Pod 3 constant connection... ). Since then Eight Sleep has sent me a replacement Pod 3 hub which I set up yesterday and unfortunately it's ability to remain connected to Eight Sleep's servers is even worse than before.
00:00 - 11pm 9/29 (exactly 1 hour after 10pm scheduled bedtime) - hub goes offline for first time since setup at 4pm PST
00:27 - 11pm 9/29 - hub restores connection
00:45 - 11:06pm 9/29 - hub loses connection again
01:02 - 11:06pm 9/29 - hub restores connection
02:06 - 11:16pm 9/29 - hub loses connection again
03:12 - 11:17pm 9/29 - hub restores connection
06:40 - 11:20pm 9/29 - hub loses connection again and remained in this on-off-on-off state all night, even after power cycling it. Since waking up around 7pm it's remained fully offline.
My router is a tri-band ASUS ZenWiFi AX (XT8) mesh system providing ample coverage of my home and has no special network settings. Of the 40-plus devices on my network none experience connectivity issues. It is only the Eight Sleep hub that cannot remain connected. I've even tried reverting my router back to an old Google Wifi system and still the Pod 3 hub would not remain connected so it's safe to rule out my wifi network as the issue.
During all of these outages where the hub is blinking red I can still see it connected as a client on my network so I am convinced that the issue is not a local wifi issue but rather something preventing Eight Sleep's servers from communicating with the Hub. Another clue supporting this theory is that when I set the hub up yesterday at ~4PM PST, it stayed rock solid connected, solid white light, until exactly 11PM PST, which is exactly 1 hour after my scheduled 10 PM bedtime. That is too coincidental. Since 11PM PST on 9/29 the hub has been bouncing on and offline as shown in the video, and as I post this on 9/30 it's been offline for the last ~4 hours.
When it drops connection, heating/cool stop as does recording biometrics rendering the product unusable.