Always Be Amazing: A Lesson in Lombardi Time with Shep Hyken
Vince Lombardi was a great football coach.
But, he was an even more amazing leader.
Why?
Because, the Green Bay Packers coach held himself, his team and his coaching staff to a higher standard.
In fact, the values that he set forth were so impactful that their influence can now be felt outside of the sports arena.
Today, many people turn to Lombardi’s philosophies as they strive to become successful in business and in life.
Best-selling author and customer service expert, Shep Hyken, is one of those people.
Hyken holds himself and his staff to his own established standard of excellence.
He expects everyone at Shepard Presentations (including himself) to adhere to the mantra, “Always Be Amazing!”
I had the opportunity to sit down with Shep Hyken at #SmallBizCX19 to discuss his book “Be Amazing Or Go Home: Seven Customer Service Habits that Create Confidence with Everyone” and to talk about why developing positive customer service habits can turn an average customer experience into an amazing one.
Learn more about “Lombardi Time": http://bit.ly/2PtnYFl
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