8 Customer Experience Experts Discuss Best Practices at SmallBixCX19
From wacky surprises to a lesson in Lombardi Time we learned a lot during the SmallBizCX19 virtual conference as we interviewed eight customer experience experts.
Shep Hyken discussed seven habits that can make any team member an amazing customer experience provider.
Chip Bell talked about how adding value-unique service to your daily operation can make the customer experience memorable for every single client.
Kate Nasser discussed three ingredients of magical customer experience.
Jill Raff explained how employing effective hiring and employee empowerment practices make a huge difference in how customers experience your business.
Jeff Toister talked about what makes each team member feel empowered and obsessed with customer experience.
Sue Duris explained the vital importance of omnichannel communications, especially effective in B2B environment
Nate Brown stressed how hearing your customers and using customer feedback can make a business a true success.
Adam Toporek covered the 7 triggers that can set off your customer and how avoiding these triggers can improve the customer experience dramatically.
Read more about each session on our blog: https://bit.ly/33inpCa
Check out the event page: http://bit.ly/2PLBK6m