Cloudbeds Webinar: Understanding Changing Guest Expectations & Preferences
Pent up demand for travel is real. Travelers are eager for new experiences fueled by two years of travel restrictions and postponed vacations. However, between the pandemic, rise of on-demand services, remote work and now, social media, their expectations are dramatically different from just a few years ago, creating a new challenge for the industry.
In order to create a better accommodations experience, lodging businesses have to first understand what today’s modern guests expect, want and how to accommodate them. In this session, Sebastien Leitner, Vice President of Strategic Partnerships at Cloudbeds, explores guests' expectations in 2022, the difference between expectations and preferences and what’s next for the industry.