Ep 9 | S2 | There is more to KPI and we must know
If we don't measure, we won't be knowing what to improve and how to improve. So, KPIs are the most important thing.
All the KPIs today can be kept under 5 main KPIs.
1. #Topline
2. #Bottomline
3. #Customersatisfaction
4. #Employeesatisfaction
5. #Sustainability