Please visit the Success Portal at http://www.xrm.com/success - This video is a sample length version of one of more than 100 Microsoft Dynamics CRM Online Tutorials available in the Success Portal. In this video learn how to set the Work Hours of User and Facility/Equipment records in CRM Online. When a new User or Facility/Equipment record is created in CRM Online, its Work Hours default to 24 hours a day, but can be edited. In this tutorial, we set the Work Hours of a User to be from 8 AM to 5 PM, with an hour off for lunch, five days a week. Then we show where you can edit the Work Hours of a Facility/Equipment record.