Polaris
As a CRM Online customer, or even a person who might be interested in CRM Online, you have to appreciate the current thinking from Microsoft -- that their CRM solution is a bit ... complex. In fact, it's not just Microsoft that believes this, but it's something we hear a lot as we work with our own customers, and those who we help to decide whether CRM Online is for them. As powerful as it is to transform business operations and sales , we still get plenty of folks who walk away because it's just too complicated to simple things.