Webinar: Unity Supervisor Web | 23 August 2023 by Kakapo Systems
In this 30 minute webinar see highlights of the web version of our Unity Supervisor app. It provides the same much-loved benefits of our desktop windows version—but it enables supervisors to work from anywhere there is an internet connection.
About Unity Supervisor app
A powerful browser-based call center management workspace built for Cisco BroadSoft, that provides supervisors full visibility and control of call center operations. With in-depth real-time performance information on agents and queues, Unity Supervisor Web provides the key functionality to supercharge Agent productivity and customer experience.
Webinar Agenda:
1) Overview of Kakapo Systems Unity Supervisor Web
2) LIVE Demonstration | See Unity Supervisor Web in action:
Review of Supervisor Web dashboard with BroadSoft call control capabilities
Personalized call center metrics and thresholds
ACD call queue management
ACD Agent management | Highlights include: Change Agents ACD State/Join/Leave Agents from Queue/ Silent monitoring and barge-in/Joining/unjoining from queues/Custom agent management interface.
3) Q and A
Discover more about Unity Supervisor Web: https://www.kakaposystems.com/unity-s...