Unity Dashboard Graphical – BroadSoft Call Analytics Solution by Kakapo Systems
Choose from over 80 ACD statistics to build out visual business Intelligence for your customers Unity Dashboard is designed as a real-time customer engagement interface that can display summary and drill-down information on current conditions in the call centre. With a range of tiles, gauges and charts Unity displays current metrics, such as Calls In Queue, but can also plot variables over time, such as Abandoned Calls vs Agents Available. All graphical elements can be configured with color coded threshold alerts, immediately highlighting potential bottlenecks or unusual behavior.
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In this video we look at:
+ Graphical Elements
+ Tiles, Badges, Bar Charts, Gauges and Bar & Line Charts
+ Configuring scrolling Views
+ Graphical vs Tabular layouts
+ Non-ACD use for Hosted PBX