Introduction to Vision 360 –Deep analytics platform for BroadSoft Call Centers by Kakapo Systems
The video introduces software product Vision 360, an analytics and reporting platform that provides comprehensive performance tracking for BroadSoft Call Centers and UC.
The dashboard is divided into four sections: key metrics, queues, agents, and graphical displays. Key metrics are displayed in real time and users can click on any statistic to view the corresponding report. The queues and agents sections provide detailed insights into individual and collective performance. The graphical displays section provides visual information on incoming traffic patterns and call outcomes. Users can also access detailed reports.
Vision 360 allows users to take complete control of their call center's performance.
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