The importance of trust designing AI systems

How much do you care about your customers?

A day in the life of a support knowledge manager

The 4 Levels of Customer Service #AI Adoption #artificialintelligence

AI is a game changer for customer service

Defining and evaluating a remarkable customer experience

It's time to redefine what customer service could look like

Build bespoke answers with Fin AI Agent

Using Intercom's API, Webhooks, and Canvas Kit

This email AI agent is your customer support team's new best friend

CS leaders – Stop spending so much time analyzing data and building reports #AI #customerservice

Intercom Off Script - Episode 5: Better, Faster, Cheaper

How to create and use conversation attributes

Dovetail's Serena Chan on why customer research is a crucial part of your support strategy

Strategies for getting executive buy-in to adopt AI-first CS

Finding Product-Market Fit, Founder Led Marketing, and Getting into YC – Start Good Trouble Ep. 1

Go-To-Market Is The New Moat – Start Good Trouble Ep. 2

How to lead your customer service team into the AI future

How to create and use tags

Unlocking customer service's strategic potential with AI 🚀

Add a magical AI Copilot to your team 🪄

How AI defies Moore's Law and redefines what's possible

Intercom Off Script - Episode 4: Designing with AI

Knowledge is power 🧠

Off Script - new episode this Thurs 11th