How to Create a Remarkable Customer Experience (The Latest Research)
Most customers leave after one bad experience! Is your support merely "good" when it needs to be exceptional? In this episode of The Ticket Podcast, we explore the latest research from Intercom on delivering exceptional customer experiences. Along with it, we discuss the evolving role of AI in customer service , what customers actually value, why problem ownership is a game-changer, and how companies can turn support failures into standout moments.
🗂️ Chapters
00:00 Introduction and Background of the Intercom’s Research
01:01 Defining the Bar for Remarkable Customer Experience
02:47 The Importance of Problem Ownership
05:30 Understanding Problems and Providing Personalized Engagement
13:02 The Role of AI in Customer Service
16:21 Embracing Continuous Improvement for a Remarkable Customer Experience
😁 Follow the people:
/ decivory
/ bobbystapleton
/ lynseyduncan
Newsletter:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Follow The Ticket podcast:
🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast...
🎧 https://open.spotify.com/show/6zlcXgc...
🎥 • The Ticket: The Future of Customer Service...
💻 RSS Feed https://art19.com/shows/inside-intercom
Get a free trial of Fin, our breakthrough AI Agent, here: https://www.fin.ai
https://www.intercom.com