How to create and use conversation attributes
Need a better way to handle and organize similar conversations?
Conversation attributes are your go-to for easily tracking and reporting on conversations based on data types you define! We'll show you step-by-step how to create attributes from scratch, apply them in conversations for better context, and automate them using Macros, Basics, and Workflows.
Plus, learn how to set up custom views to easily reach those conversations and even collect attributes from your customers upfront! Lastly, discover how to utilize these attributes in reports for actionable insights.
The new age of customer service is AI-first.
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