Smart Employee Frontline Engagement | PIP Virtual Executive Talk - 17 May 2022
Every organization must cope with a multitude of employee related issues and challenges, and this is certainly true for those which have a large workforce. Today, we want to discuss how postal operators can enhance their engagement with frontline staff through smart communication and engagement tools. This is highly relevant because for many years, frontline staff has not really been in the strategic focus. Frontline staff was often considered to be replaceable. However, with driver shortages, new business models and the increase in parcel volumes, frontline staff has been identified as a key element for quality and performance.
Delivery companies face various challenges and have to address some critical questions:
1. How to best communicate with the large number of delivery staff?
2. How to best fight absenteeism?
3. How to retain drivers and minimize fluctuation?
4. How can postal and delivery companies better integrate the frontline staff, keep them informed on developments within the organization, but also give them a voice?
5. How to increase efficiency and profitability, while respecting the needs of the frontline staff and keep them engaged and motivated?
These are just a few of the questions which we discussed during the Virtual Executive Talk on 17 May 2022.
(Re-)watch our outstanding speakers explain solutions and results:
Oliver Arber, Senior Account Executive, EMEA, Beekeeper
Jasper Deprez, CEO, Tradler
Ekaterina Spiridonova, Postnord
Kati Packalén, Postnord
Visit our website to follow our activities at https://www.postal-innovation.com/
or contact me at [email protected] to discuss possibilities for cooperation