FSi - (Case Study) McGillivary Steele Elkin
McGillivary Steele Elkin (or MSE) is a top-rated law firm located in Washington DC devoted to protecting and enforcing the rights and interests of labor organizations and employees in both the public and private sectors.
When MSE realized they needed more reliable and consistent IT support, the firm turned to FSi Strategies to provide better end-user experience and strategically align its technology to its business objectives. FSi Strategies quickly established a trusting partnership with MSE, working together on a technology improvement plan that balanced the firm’s need for reliable IT support with its strategic vision to deliver a modern workplace experience for all staff.
Phase one of MSE’s technology improvement plan focused on stabilizing the firm’s IT environment. FSi onboarded MSE’s staff for ongoing IT support services and updated their server room and hardware, providing a solid foundation to build on. Phase two of MSE’s technology improvement plan furthered the firm’s vision for a modern workplace by migrating it to SharePoint, improving its security posture, and migrating its on-premise financial and case management servers to the Microsoft Azure server cloud.
FSi Strategies seamlessly transitioned MSE to its managed IT services, focusing on solving end-user issues holistically rather than just one ticket at a time.
FSI’s approach resulted in a 50% reduction in the number of support tickets submitted by staff in year one. Visit our website to read the full case study or contact us today to learn how FSi Strategies can help transform your workplace.