FSi - Service Desk
FSi Strategies was one of the first Managed Service Providers (MSPs) in the Washington, DC area to implement policies and procedures following the Information Technology Infrastructure Library’s (ITIL) best practice recommendations in 2009. As a result, FSi Strategies was one of the premiere MSPs in our area to offer a “fixed-fee, unlimited service” model and vendor management, as well as the use of a service desk and coordinators. Because we always go the extra mile, we will follow-up with you and ask if there’s anything else we can do and ensure that your original issue has not reoccurred. We’re not just focused on fixing the problem but seek to build a positive relationship and experience that’s based on trust, understanding, and delivering exceptional service. Exceptional user experience happens by design! Enjoy the quick video!