Front Office Training: How to Handle Bill-to-Company & Direct Billing (SOP Guide)
Learn the correct hotel procedure for handling Bill to Company and Direct Billing reservations, based on the official SOP Front Office – Bill to Company or Direct Billing.
This training ensures Front Desk teams follow proper authorization, billing rules, and documentation practices.
In this training video, you will learn:
• What qualifies as direct billing
• How to verify company credit approval
• Reservation and check-in billing validation
• Which charges are allowed under company billing
• How to separate guest charges from company charges
• PMS posting guidelines and A/R procedures
• How to manage checkout for corporate guests
• Documentation needed for audit and finance
• Common errors and how to avoid them
This training is designed for Front Desk Agents, Guest Service Agents, Supervisors, and Duty Managers.
If you found this helpful, please like and subscribe for more hotel SOP training content!