How to Handle Wake-Up Calls in Hotels: Front Office SOP Training
Learn the correct hotel Front Office procedure for handling wake-up calls, based on the official SOP Front Office – How to Handle Wake-Up Calls.
Guests rely on wake-up calls for tours, flights, meetings, and early departures, making accuracy and professionalism essential.
In this training video, you will learn:
• Why wake-up calls are an important guest service
• How to politely take a wake-up call request
• How to verify the guest’s room number and identity
• Why confirming AM/PM is crucial
• How to enter the wake-up request correctly in the PMS
• How to read back the time to avoid mistakes
• Monitoring and reviewing pending wake-up calls
• Including all wake-up requests in the shift handover
• When manual wake-up calls are required
• What to do if a guest does not answer the wake-up call
• How to escalate for guest safety and duty manager involvement
This training is ideal for Front Desk Agents, Guest Service Agents, and Duty Managers.
📘Read the Full SOP Here: https://setupmyhotel.com/hotel-sop-st...
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