How to Settle Guest Accounts at Checkout: Front Office SOP Training
Learn the full hotel Front Office procedure for settling guest accounts at checkout, based on the official SOP Front Office – Settlement of Guest Account at Checkout.
This training ensures every Front Desk Agent handles charges, payments, and folios accurately and professionally.
In this video, you will learn:
• How to greet and confirm the guest’s departure
• Reviewing folio items including room charges, F&B, minibar, and incidentals
• Identifying pending postings before settlement
• Explaining charges clearly and confidently
• How to settle using cash, card, pre-authorizations, or company billing
• Splitting folios when required
• Issuing receipts and confirming contact details
• Updating room status and closing the reservation
• Best practices to avoid errors and delays
This training is ideal for Front Desk Agents, Guest Service Agents, and Duty Managers.
📘Read the Full SOP Here: https://setupmyhotel.com/hotel-sop-st...
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