How to Handle Guest Rebates & Allowances: Front Office SOP Training
Learn the correct Front Office procedure for handling guest rebates or allowances, based on the official SOP Front Office – Handling Guest Rebates or Allowances.
This training helps Front Desk Agents and Duty Managers manage financial adjustments accurately, fairly, and professionally.
In this video, you will learn:
• What rebates and allowances are in hotel operations
• When a rebate is justified (service issue, wrong posting, overcharge, system error)
• How to verify transactions before approving
• How to communicate with the guest professionally
• How to obtain proper approvals (Supervisor, Duty Manager, AFOM, FOM)
• How to post rebates correctly in the PMS using approved codes
• How to document the reason clearly for audit requirements
• How to reprint and review the folio with the guest
• Best practices to prevent misuse and ensure transparency
Read the full SOP: https://setupmyhotel.com/hotel-sop-st...
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