Unity Supervisor Call Center Tutorial by Kakapo Systems
Watch this video tutorial on how to use the Unity Supervisor Call Center interface, built by Kakapo Systems . It explains the various features of the interface, including call control buttons, ACD state buttons, personal wallboard, and queue statistics. It also explains the role of a supervisor and how they can manage agents and queues, including joining or leaving queues, changing ACD states, and monitoring agent activity. The video also covers how to handle incoming calls, promote calls, and assign abandoned calls. It also covers that the interface allows for silent monitoring, ideal for training scenarios.
Discover more about Unity Supervisor Call Center: https://www.kakaposystems.com/call-ce...