Verrah Ondabu Customer Service Associate
In 2011, with our Kisii Branch opening in the pipeline, I&M Bank recruited Verrah Ondabu who possessed localised knowledge. She was first deployed to our Biashara Street Branch where she familiarised herself with Back Office operations and the Bank’s systems before she joined the opening team in Kisii in 2012.
She recounts the monumental task and how they navigated the inescapable challenges of first-time market penetration. The Customer Service Associate applauds the Bank’s efforts to leverage technology in innovating solutions that optimise service delivery and enhance security of customer transactions. Verrah references our digital account opening capability, Cash Deposit Machines (CDMs), PIN management and other functionalities as integral to customer relationship building, satisfaction and retention.
Her pride in being affiliated with the I&M Bank brand is shared by her children.Whenever they go past the Branch even when it is closed, the little ones excitedly point it out and say “mummy that’s your workplace!"