2. Challenges of the Break-Fix Model
1. One-off revenue and unpredictable cash flow
2. Hard to plan long-term investments in tools and team
3. Hard to retain customers
4. A reactive approach to issues – much harder to fix issues
5. The unpredictable workload for the team, technicians burning out
6. With the growing level of threats for all workloads, not possible to provide reliable service without managed services
7. Customer demands are growing
8. Competition for customers is growing