How to create and use macros
Looking for a faster, easier way to handle repetitive tasks in your inbox? Macros in Intercom are just what you’ve been waiting for!
Quickly create them right from your inbox to save time and reduce manual work. Personalize responses with dynamic customer attributes—like names or account details—and include links, media, or Help Center articles to provide helpful context.
But here’s the real power: Macros can also automate actions, like applying tags, re-assigning conversations, or even closing and snoozing them, all in one step.
In this video, we’ll show you how to create Macros, add actions to make them even more efficient, explore best use cases for your team, and report on their performance.
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