ServiceNow Project Roles and Responsibilities - Part 4: Support
Part 4 of My 4-Part Series: ServiceNow Project Roles & Responsibilities
Part 1: • ServiceNow Project Roles and Responsibilit...
Part 2: • ServiceNow Project Roles and Responsibilit...
Part 3: • ServiceNow Project Roles and Responsibilit...
When I first started working on the ServiceNow platform, I had no idea what some of these roles were. What is a Change Lead? How is a Business Analyst different from a Business Process Consultant? What in the world is a Scrum Master?
These were all questions I had, and I know I wasn’t alone. That’s why I’m excited to offer this video series.
During each video, I’ll provide the following information:
A description of what they do
A salary estimate for the role
A list of their responsibilities (including what documents they may be responsible for)
Insights into who they most commonly interact with during the project
An overview of the certifications they may have
0:15 - Business Analyst
2:32 - Quality Assurance/Tester
4:43 - OCM Change Lead
6:12 - Scrum Master
7:53 - Project Team Structure: Leadership, Cross-Functional, Technical, Support
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Other resources:
ServiceNow - http://www.servicenow.com