ServiceNow Project Roles and Responsibilities - Part 2: Cross-Functional
Part 2 of My 4-Part Series: ServiceNow Project Roles & Responsibilities
When I first started working on the ServiceNow platform, I had no idea what some of these roles were. What's a Business Process Consultant? How is a Solutions Consultant or Solution Architect different from a "regular" architect?
These were all questions I had, and I know I wasn’t alone. That’s why I’m excited to offer this video series.
Don't forget to watch Part 1: • ServiceNow Project Roles and Responsibilit...
During each video, I’ll provide the following information:
A description of what they do
A salary estimate for the role
A list of their responsibilities (including what documents they may be responsible for)
Insights into who they most commonly interact with during the project
An overview of the certifications they may have
Stay tuned for Parts 3 and 4, where we’ll dive into technical and support roles you might come across in a ServiceNow project.
0:18 - Solution Consultant/Architect
2:39 - Business Process Consultant (BPC)
6:04 - Project Team Structure: Leadership, Cross-Functional
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Other resources:
ServiceNow - http://www.servicenow.com