ServiceNow Project Roles and Responsibilities - Part 1: Leadership
Part 1 of My 4-Part Series: ServiceNow Project Roles & Responsibilities
When I first started working on the ServiceNow platform, I had no idea what some of these roles were. What is an Account Manager? Why is there an Engagement Manager involved? What exactly does a Project Manager do? These were all questions I had, and I know I wasn’t alone.
That’s why I’m excited to launch this video series, starting with Project Leadership category roles: Account Manager, Engagement Manager, and Project Manager.
During each video, I’ll provide the following information:
A description of what they do
A salary estimate for the role
A list of their responsibilities (including what documents they may be responsible for)
Insights into who they most commonly interact with during the project
An overview of the certifications they may have
Stay tuned for Parts 2, 3, and 4, where we’ll dive into cross-functional, technical, and support roles you might come across in a ServiceNow project.
0:00 - Intro
1:56 - Account Manager
4:13 - Engagement Manager
6:44 - Project Manager
10:01 - Project Team Structure: Leadership
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Other resources:
ServiceNow - http://www.servicenow.com