Operational Excellence in the Office: Workflow Cycles and Integration Events
In this video Kevin J. Duggan explains how implementing workflow cycles and integration events into your office strategy will eliminate unnecessary emails and the chasing down of information. Both of these guidelines will help organizations achieve Operational Excellence in their office.
You can learn more about these concepts in Duggan's two new books: Operational Excellence in Your Office and Beyond the Lean Office at http://instituteopex.org.
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Workflow Cycles
Integration Events